Privacy Policy

• Name
• Address
• Phone number
• Email
• Payment-related transaction information processed through Stripe
• Truck information
• Product history
• Order history
• Tracking information
• Uploaded photos
• Installer selection
• Account information
• Support messages
• Marketing preferences

We do not store full payment-card numbers.

We do not intend to build raw search-history profiles, device fingerprint profiles, or IP-address histories.

Our infrastructure, analytics, fraud-prevention, and security providers do temporarily process technical data needed to operate and protect the website, including request logs and device or network information.

• Processing and fulfilling orders
• Reviewing compatibility and product restrictions
• Providing shipping, return, and warranty support
• Preventing fraud and abuse
• Meeting tax, accounting, and legal obligations
• Sending order updates and, with consent, marketing

FullSpecDiesel does not sell customer personal information.

Photos and documents you upload for a claim are stored privately and are accessible only to you, authorized FullSpecDiesel administrators, and a relevant supplier or warrantor when necessary for your case.

Necessary cookies keep the site working. Functional, analytics, advertising, and personalization technologies load only after you consent.

You can change your choices at any time using Cookie Settings in the footer.

If session recording is enabled, it masks payment fields, passwords, addresses, phone numbers, email addresses, and other sensitive fields, and never records card fields or private uploads.

We do not keep personal information forever. Current retention targets:

• Orders and financial transaction records: 7 years after completion
• Tax-exemption records: 7 years after last use
• Customer account: until deletion request or prolonged inactivity, subject to legally required records
• Warranty cases: 7 years after closure
• Return and shipping claims: 7 years after closure
• Claim photos: 5 years after case closure unless a warranty or legal requirement extends it
• Support messages: 5 years
• Tracking events: 2 years after delivery
• Abandoned carts: 90 days
• Marketing-consent records: 5 years after withdrawal
• Policy-acceptance records: retained with the associated order
• Security logs: a reasonable limited period
• Anonymized reporting data: may be retained without direct customer identifiers

Records under an active chargeback, lawsuit, audit, warranty case, tax review, fraud investigation, or legal hold are not deleted.

• Request deletion of your account
• Opt out of marketing email and SMS
• Send a privacy request to our support team

Canadian customers may also request access to their personal information, request a correction, and withdraw consent where applicable.

Phone calls may be recorded for quality and training. We provide notice before recording and obtain consent where required. We do not record calls secretly.

Live-chat transcripts are stored securely with restricted access, and you may request deletion subject to legal retention requirements.

Questions about privacy can be sent to our support team.

• Email: fullspecdiesel@gmail.com
• Phone: 208-582-1458
• Location: Idaho, United States
• Support hours: 9:00 AM–5:00 PM

FullSpecDiesel is an online-only retailer. We do not offer walk-in service and do not publish a street address.