Reporting window
Report incorrect, missing, or damaged items within 72 hours after confirmed delivery.
This process covers an incorrect product, missing product, missing hardware, package damage, and product damage.
What to keep
- Original packaging
- Instructions
- Hardware
- Shipping labels
- Freight packaging when applicable
What to provide
- Order number
- Product ordered
- Product received
- Description of the issue
- Product photos
- Packaging photos
- Shipping-label photos
- Part number
- Quantity affected
If the product was already installed
Installing an incorrect or damaged product does not automatically make your claim ineligible.
Installation, use, or modification may affect the remedies available, so stop work as soon as an issue is discovered.
How the case is handled
FullSpecDiesel may coordinate directly with the supplier or direct you to a supplier process when appropriate. We remain available to assist with your case either way.
We do not promise advance replacements. A replacement is not shipped before the incorrect item is returned unless an administrator approves a separate paid replacement transaction.
Contact FullSpecDiesel
Questions about shipment problems can be sent to our support team.
- Email: fullspecdiesel@gmail.com
- Phone: 208-582-1458
- Location: Idaho, United States
- Support hours: 9:00 AM–5:00 PM
FullSpecDiesel is an online-only retailer. We do not offer walk-in service and do not publish a street address.