Cancellation requests
You may request cancellation within 24 hours of submitting your order.
A cancellation request is not a guaranteed cancellation.
Before supplier submission
- Cancellation is allowed
- Payment authorization is voided where possible
- Captured payment is refunded when applicable
After supplier submission
- Cancellation requires supplier approval
- A supplier cancellation fee may apply
- You are informed before the cancellation is finalized
A supplier cancellation fee is passed to you only when you requested the cancellation, the supplier order had already been submitted, the fee was clearly disclosed before purchase, you acknowledged the restriction, and the supplier actually charged the fee.
Order changes
You may request changes to product configuration, quantity, selected truck information, shipping address, or shipping method.
Changes are only possible before we submit the supplier order and before the supplier confirms it. After supplier confirmation, changes are not guaranteed.
Products with cancellation restrictions display a warning before purchase.
Contact FullSpecDiesel
Questions about cancellations and order changes can be sent to our support team.
- Email: fullspecdiesel@gmail.com
- Phone: 208-582-1458
- Location: Idaho, United States
- Support hours: 9:00 AM–5:00 PM
FullSpecDiesel is an online-only retailer. We do not offer walk-in service and do not publish a street address.